Exchanges and returns policy

Did you buy any product at Produtos do Method and like it? We were super happy! But if by chance you want to exchange or return, here we explain blow by blow how it works!

We respect our customer, and we always want you to be happy with your purchase, that's why we have an exchange and returns policy that respects the consumer's right!

- The occurrences involving exchange or return must be communicated by email through ContactoProdutosDoMetodo@gmail.com .

- The deadline for giving up the purchase and requesting the return of the product is up to 7 calendar days from the date of receipt.

- The exchange period is 10 calendar days from the date of receipt.

- If you have received a product with a manufacturing defect (we work so that this never happens, but unforeseen events occur) communicate by email via ContactoProdutosDoMetodo@gmail.com informing the product and the defect.

- The deadline for replacement due to manufacturing defect is 3 calendar days from the date of receipt.

- The product must be shipped in the original packaging, with the label and original bag.

- The garment must not have been washed or used, it must be free of odors and stains and without alterations made by the customer (ex.: hem adjustment, etc.)

- We reserve the right not to comply with the obligation to cancel, exchange or repair any product that clearly shows signs of misuse.

- In the case of a return, the refund will be made for the total value of the product(s) returned, adding the value of the return freight paid by the customer (presenting the mail note by email), within the period 15 working days.

- In case of exchange, having all conditions fulfilled, our store will ship the chosen product within 7 working days. The shipping amount paid for the return will be refunded or reversed in credit for a next purchase.

- We do not exchange products for store credits. Every product must be exchanged for another product.

- We do not exchange products that are in the Outlet .

- If there were any questions, please contact our customer service through the email contatoProdutosDoMetodo@gmail.com .